Shipping policy

Shipping Policy

Processing Time

  • Orders are typically processed and shipped within 7 days of purchase for in-stock items.

  • You will receive a confirmation email with tracking information once your order has shipped.

Presale Orders

  • Some items may be offered as presale and are not in stock at the time of purchase.

  • Estimated shipping timelines for presale items will be clearly stated on the product page.

  • Presale orders will ship once the minimum quantity has been met and production is complete.

  • If an order includes both presale and in-stock items, the entire order may ship together unless otherwise noted.

Shipping Rates

  • We offer flat-rate shipping, which will be calculated and displayed at checkout.

  • Shipping costs are non-refundable.

Shipping Locations

  • We ship within the United States, including Alaska and Hawaii.

  • We do not currently offer international shipping.

Delivery Time

  • Delivery times vary depending on location and carrier.

  • Once shipped, orders typically arrive within 3–7 business days, though Alaska and Hawaii may experience longer transit times.

Shipping Delays

  • While we do our best to meet all estimated shipping timelines, delays may occur due to factors outside our control, including carrier delays, weather conditions, supply chain disruptions, or high order volumes.

  • dorg. is not responsible for shipping delays once an order has been handed off to the carrier.

  • If a presale order is delayed beyond the stated timeframe, customers may request a full refund prior to shipment.

Incorrect Address or Lost Packages

  • Please ensure your shipping address is accurate at checkout.

  • We are not responsible for delays, lost packages, or delivery issues resulting from incorrect or incomplete addresses.

Contact Us

If you have any questions about shipping, please contact us at
📧 woof@dorg.dog